Privacy Policy
This Policy explains what Personal Data we collect, how we may use and manage it and the rights you have in relation to your Personal Data.
LAST REVIEWED MAY 30TH 2023
Privacy Policy
Before you or anyone else provides us with your Personal Data or browses our website, please read through this Policy in full, and make sure that you are comfortable with our privacy practices. Please do speak to us if you have any questions. We may be able to tailor our privacy practices to you if you have any specific concerns.
Harold P Heywood & Co Ltd, T. Collins & Son Ltd and Wild & Brierley Ltd ("us", "we", or "our") are committed to protecting your privacy and providing a safe online experience. This Privacy Policy governs the way we collect, use, maintain, and disclose information collected from users (each, a "User", “You”, or “Your”) of our website.
Personal Data
We collect Personal Data from a range of individuals in the context of our business activities, such as customers, suppliers, contractors or other business contacts, users of Our website, individuals who contact Us by any means, our employees and those who are working with Us on our behalf.
We may collect personal data from Users in a variety of ways, including, but not limited to:
We will collect personal data from Users only if they voluntarily submit such information to Us. Users can always refuse to supply personal data, but this may prevent them from engaging in certain site-related activities.
Where you provide us with Personal Data about someone other than yourself (for example, a next of kin or family member on whose behalf you are arranging a funeral), you must obtain their freely given, informed consent before doing so. You must also bring this Policy to their attention before you provide their Personal Data to us.
What Personal Data we collect
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Full Name
- Email Address
- Contact Number
- Postal Address
Non-personal Data
We may collect non-personal data information about Users whenever they interact with our site. Non-personal date information may include the browser name, type of computer, and technical information about Users' means of connection to Our site, such as the operating system and the Internet service providers utilised and other similar information.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to:
- The type of mobile device You use
- Your mobile device unique ID,
- The IP address of Your mobile device,
- Your mobile operating system,
- The type of mobile Internet browser You use,
- Unique device identifiers and other diagnostic data.
How we use collected information
We may collect and use Users’ personal information for the following purposes:
To send periodic emails: We may use the email address to send User information and updates pertaining to their order, news, special offers, general information about other goods, services’ and events.
To respond to your enquiries: To attend and manage your enquiries to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
Sharing your personal data
We do not sell, trade, or rent Users' personal data to others. We may share generic personal data regarding visitors and Users with our business partners, trusted affiliates, and advertisers.These may include but not limited to:
- Funeral Celebrants, Vicars, Priests or other religious leaders
- Florists
- Crematoria and/or Cemeteries
- Burial Service Providers
- Pre Paid Funeral Plan Provider (Golden Charter)
- IT Service Providers
- Providers who assist Us in generating reviews
- Legal Professionals and Law Enforcement
Other
If a funeral plan is purchased through Golden Charter, certain Personal data may be provided to Us by the funeral plan provider. This will happen if We are the nominated funeral director listed in the funeral plan. You should therefore familiarise yourself with the privacy practices of Golden Charter, prior to providing any Personal Data to them.
When we administer and provide funeral services associated with funeral plans, We and Your funeral plan provider may be Joint Controllers of Your Personal Data. Accordingly, We and Your funeral plan provider may be both required to share and process Your data amongst each other, in order to provide the services stipulated in the plan, and in order to administer and manage payments for products or services which may or may not be listed in the funeral plan.
We You may decide to share comments, postings, testimonials, or other information on third party sites (such as apps and websites) which are in some way linked to us, for example, if we have a presence on these sites. If you choose to submit information to these sites, the information that you submit may be available generally to the public. Information that you provide may be read, collected, and used by others who access them and control them and you should look at the privacy practices associated with these sites before you provide your data.
In addition, we may provide your Personal Data to the independent Online Tribute Charity, MuchLoved. As part of the funeral arrangement process, We will explain to you that you can take advantage of certain additional services provided by MuchLoved. For example, MuchLoved allow you to create an online notice about the funeral, as well as create an online tribute for your loved one. The MuchLoved platform also allows you and others to make donations to a charity partner via their site. These additional services provided by MuchLoved are optional and, if you choose to take advantage of these services, MuchLoved’s privacy policies will apply to any data you provide.
You can view MuchLoved’s privacy practices here:
Personal Data associated with deceased persons
Whilst data associated with deceased persons is not covered by UK data protection law, we nevertheless take appropriate steps to safeguard deceased data in our care. We also work closely with third parties to prevent such things as identity fraud, following a deceased person’s death.
Security of Your Personal Data
The security of Your Personal Data is important to Us and We take all reasonable technical and organisational security measures to protect Personal Data from accidental or unlawful destruction, accidental loss and unauthorised access, destruction, misuse, modification or disclosure. We also limit access to your Personal Data to those employees, agents, contractorsand suppliers who have a business need to know but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Retention of Your Personal Data
We will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Changes to this Privacy Policy
We may update this Privacy Policy at any time. Users can review the most current version of the Privacy Policy at any time at this page. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
Your acceptance of these terms
By using this site, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our site. Your continued use of the site following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us:
